> ## Documentation Index > Fetch the complete documentation index at: https://moengage-doc-2315-external-css-font-urls.mintlify.site/llms.txt > Use this file to discover all available pages before exploring further. # Why Did the Payload for Card Campaigns Fail to Be Fetched? > Troubleshoot card campaign payload fetch failures in MoEngage. Ensure campaigns are active, sent to users, and have the Show Card toggle turned on. ## Problem The payload for Card campaigns failed to be fetched. ## Explanation For the payload to be fetched: * The card campaigns must be active. * The campaigns must be sent out. * The **Show Card** toggle must be turned on. ## Example * In the following example, there are two Card campaigns: one is active, and the other is paused. two cards.png * The sent and delivered counts for the active campaign are 0 because the campaign is not sent to anyone. active cards.png * You can fetch the payload only if the Card campaign is sent and the **Show Card** toggle is turned on.