> ## Documentation Index
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# Why Do Uninstall Counts Differ Between the Key Metrics Dashboard and Segmentation?

> Why uninstall counts differ between Key Metrics and Segmentation — one tracks per-user uninstall time, the other counts per-device events.

## Problem

There is a discrepancy in the uninstall counts between the Key Metrics dashboard and Segmentation numbers.

<img alt="mismatch.png" src="https://mintcdn.com/moengage-doc-2315-external-css-font-urls/CrIKANdm7ViaWFJj/images/moengage_29f0ac.png?fit=max&auto=format&n=CrIKANdm7ViaWFJj&q=85&s=44be7481822189a070920ab12d2ab9e3" width="1376" height="280" data-path="images/moengage_29f0ac.png" />

## Explanation

* This difference is expected.
* The Key Metrics dashboard tracks the uninstall time attribute and records it when a user uninstalls the app from all their devices. <img alt="key metrics.png" src="https://mintcdn.com/moengage-doc-2315-external-css-font-urls/BH_MkmkLP52_M1Kh/images/moengage_ea5a85.png?fit=max&auto=format&n=BH_MkmkLP52_M1Kh&q=85&s=0d5347ed8522a2573f67e28db802c1b3" width="1440" height="356" data-path="images/moengage_ea5a85.png" />
* Segmentation numbers count each uninstall event for each device separately. <img alt="segmentation.png" src="https://mintcdn.com/moengage-doc-2315-external-css-font-urls/PrkNoPg1FOFbLFn1/images/moengage_4530b9.png?fit=max&auto=format&n=PrkNoPg1FOFbLFn1&q=85&s=d6f464ddb7b4b321927553999e33a161" width="1440" height="160" data-path="images/moengage_4530b9.png" />